VAT AND PRICES ON THE CHECKOUT PAGE
All prices on the website include Value Added Tax (VAT) at the current rate.
For customers outside the EU whereby VAT is not applicable VAT is automatically removed from your total. It is your responsibility to resolve any local or duty taxes.
The prices adjust on the checkout depending on where you live so all UK and EU orders exclude VAT until you select your destination country.
Email info@ardalanish.com or call +44 (0) 1681 700 265 with any queries.
SECURITY STATEMENT
We are committed to protecting and maintaining our customers privacy while using the website.
When you are using a secure web page the web address will start with HTTPS rather than HTTP and there will be a small padlock in the corner of your browser.
We do not access or store your card details at any point of the transaction.
If we suspect any suspicious use of your card our customer sales team will contact you by telephone or email prior to the payment being processed.
PRIVACY STATEMENT
We are committed to protecting and maintaining our customers privacy while using the website. All data is securely stored using industry standard firewalls and can only be accessed by Ardalanish.
Please ensure the information that we hold is correct and up to date. You can view and update your details within the My Account section of the website, with your email address acting as your username.
If you have any problems accessing this information please email info@ardalanish.com with details.
Ardalanish will contact you by post and/or email to notify you of special offers, new stock arrivals and other news items. Please visit the newsletter page to be removed from the mailing list.
DELIVERY & RETURNS
SHIPPING METHODS
All orders received before 11:00 am should be despatched that day.
UK AND INTERNATIONAL DESPATCHES
Everything is despatched from our office based on the Isle of Mull, Inner Hebrides, using Royal Mail. We also recommend using Royal Mail for returns.
Email info@ardalanish.com or call +44 (0) 1681 700 265 with any queries.
RETURN ADDRESS
For all returns please send to:
Ardalanish Isle of Mull Weavers
Bunessan
Isle of Mull
PA67 6DR
SCOTLAND
Please use a postage service that requires a proof of postage and signature, as the returned items remain your responsibility until we take delivery of them. Also please complete the returns form on the reverse of the packing slip so we can exchange or refund as required.
Don’t hesitate to email info@ardalanish.com or call +44 (0) 1681 700 265 with any queries.
FREE RETURNS AND REFUNDS
We offer all our customers a full exchange or refund excluding the postage.
Simply send back the items within fourteen days of receiving your parcel, unworn, unwashed and with all tags still attached in the original packaging (where possible).
Please include the completed returns form stating the reason for your return and what you wish to do – exchange or refund.
Please include a phone number just in case we need to ask you any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund.
On exchanges Ardalanish will cover the cost of dispatching exchanged items.
Send all returns within 14 days of receipt to:
Ardalanish Isle of Mull Weavers
Bunessan
Isle of Mull
PA67 6DR
SCOTLAND
PLEASE NOTE:
Any item lost in transit will be your responsibility.
Made-to-order items and cut tweeds can unfortunately not be returned for a refund nor exchanged.
Refunds will be for the value of the goods returned; we cannot refund postage charges.
Orders can be cancelled within seven days, please contact Ardalanish for more details – +44 (0) 1681 700 265.
Items that have been altered cannot be returned for a refund or exchange.
RETURNS POLICY FOR PURCHASES AT THE ARDALANISH MILL SHOP
Items purchased at the Ardalanish Mill shop can be returned in person within fourteen days from the date of receipt for an exchange or refund if the goods are faulty or unsuitable.
Made-to-order items and cut tweeds can unfortunately not be returned for a refund nor exchanged.
Items bought in a sale or at a discounted rate are available for an exchange or credit note within seven days from date of purchase.
Proof of purchase is required and the goods must be in their original condition.
